內容來自YAHOO新聞
商業Email，請不要生意腔！
1. 不要生意腔：可以用We就不要用You
每一封email往來，都是你和與收信人之間的交流。很多人以為寫商業email就應該用「生意腔」，於是把本來有感情基礎的email寫得官樣。
(不好) “YOB嚴選our mail has been received.”/“Your complaint is being looked into.”
(好)“I have received your mail.”/“We are looking into your complaint.”
每次email往來不就是跟對方進行了一次交談嗎？只不過是把交談的介面放在email上而已。多用一些簡單明瞭的句子，用我／我們做主詞，這樣才能讓email讀起來熱情、友善，像朋友交談那樣簡單、自然，親切又人性化。
“You” 態度：You will receive your computer by next week.
“We” 態度：We are happy to have your order. We shipped it by July 21.
2. 一針見血：可以清楚就不要模糊
寫email最忌諱文縐縐，要打電話給人就用call，要去拜訪人就說visit，不要用模模糊糊的contact。
模糊：Contact, Soon
明確： call, write, visit, by March 15
3. 訊息簡明：可以一個字就不要兩個字
大部份商業人士跟你一樣，每天都要閱讀大量email。所以email一定要寫得簡明扼要。與主題無關或者無助於email的目的內容，請毫不留情的捨棄。
(冗長)The paper jam had the effect of a destructive force on the copy machine.
(精簡)The paper jam destroyed the copy machine.(冗長)We have enclosed a brochure which shows further details of manufacture.
(精簡)The enclosed brochure shows further manufacture details.
新聞來源https://tw.news.yahoo.com/商業email-請不要生意腔-上-103941499.html58CE3E0F7C7D6BC2
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